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Terms and Conditions

By using our website, you agree to our terms and conditions and our privacy policy [learn more].

Use of our services

Information provided by the administrative staff and our website is for guidance purposes only. Our clinicians have the right (and experience) to override information given by administrative staff, as and when appropriate to do so.

Our website is updated on a regular basis to ensure accuracy of information. Our website contains links to other websites provided by third parties, these links are provided for information purposes only. We have no control over the contents of those websites and accept no responsibility for them or any loss or damage that may arise from your use of them.

We ask that patients give an honest response when our clinicians request information. Clarewell Clinics does not accept accountability if you withhold vital information.

We do not see patients under the age of 16.

Clarewell Clinics reserves the right to refuse to administer a treatment if a clinician deems it inappropriate.

Please be aware that service charges are subject to change without notice (however, we will try our best to ensure it is clear). Cost of treatment, however, will always be discussed with the patient before initiation.

Clarewell Clinics has a zero-tolerance policy regarding the verbal or physical abuse of our staff, other patients, or damage to our property. Offenders will be referred immediately, with appropriate supporting evidence, to the police for prosecution.


Everything on our website is provided for information purposes only, and is not healthcare advice, and should not be treated as such.

You must not rely on the information on this website as an alternative to medical advice from your doctor.

If you have any specific questions about any medical matter you should consult your doctor or professional healthcare provider.

You should never delay seeking medical advice, disregard medical advice, or discontinue medical treatment because of information on this website.

Professional advice from a qualified doctor should always be sought before acting or relying on any of the information, and we do not accept responsibility for any loss which may arise from reliance on the information stated on our website, or any site to which we have provided a link.

Registrations and Authorisations

Clarewell Clinics is a trading name of Mulchand UK Ltd.

We are registered in England & Wales under registration number 07501755.

Our office address is 40 Hylton Street, Jewellery Quarter, Birmingham, B18 6HN.

Refunds Policy

With respect to requesting a refund for a service after it has been carried out then we ask you to put the complaint in writing to the practice manager as per our complaints procedure [read more].

How to contact us

If you have any questions about Our Company’s terms and conditions please do not hesitate to contact us.

Email us at: 

Call us:  0121 392 2470

Or write to us: 40 Hylton Street, Jewellery Quarter, Birmingham, B18 6HN